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I like this method better tbh. Response is faster since it's not just one person checking tickets, and there's no need to forward any receipts. Once you get the money back you can just rebuy the gralat pack.
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idk about google, but apple's latest refund system is crap.
it seems simple & better but it resolves nothing.
u have to get a receipt, click the report the problem, select the matching category and write a paragraph.
it's slow (took 2 weeks) or they will just never get back to you (if ur reason isn't eligible to refund).
the previous version apple had,
you had to go to their website and insert all your info, receipt #s and the reason.
THEN it created a log. took only 3 days to respond and gave back ur credit almost guaranteed.
Toonslab support is great, but they should write their name at the end. ( ͡° ͜ʖ ͡°)