Seriously, who handles them and what level of intelligence and comprehension skills do they have? I ask a question about the ban timer, many players are suffering from this as well, that it isn't decreasing when you're not on the app and instead it starts at the time stamp it intially was. For example, the time remaining for me was at 1744 hours and then I closed the app at 1742. I re-opened it at it was right back to 1744.
The response I get is that the ban won't be overturned. There was no indication in my ticket that I wanted it to be overturned. There's an issue with the ban timer.
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I think what needs to be considered here is the possibility that they're trying to semi-automate common ticket responses. Some poor guy working for **** wages in India could reasonably have a big backlog of ban-related issues assigned to him and decided to skim to keep up instead of actually reading the description.
That said, is there any reason why it wouldn't make sense resubmit without using the word "ban" directly?
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How can you tell that the ticket wasn't read properly?
Based off of the response? Maybe they took the message into account, even though the response message isn't 100% satisfying.
Maybe the person who handled the ticket didn't know what else to say.
Can't just get pissed off every time something doesn't go your way, gotta have patience.
Like I said, could just be a bug, and there is really nothing to worry about.
Meaning his the hours for his ban time probably are reducing, just the countdown is bugged.
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I have a strong feeling that you have worked in customer service before.