Its a terrible support system, I does not matter what you send them its literally the same copypaste message over and over again.
You didn't appeal for an unban which most likely means this was a bot which I've mentioned dozens of times do exist and staff defend it saying there are no bots and its always them reviewing these reports.
As Albie said it pisses me, him and a lot of other people off when a staff member defends this disgraceful support system when clearly its broken.