support.toonslab.com? They have different people who view the tickets for different servers I think..

Because for Era, Ace, Ventus, xcloudx, Vendhin and Snk replied to my tickets.

On Ol' West, Ace, Homelesswitch and Ser replied to them.

And on Zone, Tashkin used to reply to my tickets but recently no one has replied but the issue was resolved.

On Classsic, I've never seen the name of who responded, so idk who answered them.