I've gotten real responses from toonslab everytime I've written, which is 3 times or so, but still.
They don't seem to give you a C/P answer unless you're asking about a ban. They don't have the resources or the time to give every email a long and elaborate answer, unless you'd want it to take a couple weeks to get a response as opposed to a couple days.
Now, in Bryan's case, they should've given a different response based upon the circumstances. They could've even said "we'll look into it" and everything would've been fine.