Toonslab's fine. If there's an issue with players and toonslab, it's the staff that are reviewing the tickets that are the problem (which I get is what the thread's actually about, but others took it as toonslab's the issue). No response is automated. Some staff on some servers might make their own responses & copy & paste as someone said before, but they should be reading your ticket. Actually, the only problem with it that I know of is people not putting their GraalIDs. I'd love it t require that to send the ticket at all.