The complete disconnect in communication between staff and players when it comes to this is awful. Sugar was banned and has no idea why. Even if she could appeal, she doesn't speak English well enough to defend herself. It's way too easy to ban players like that for as long as you want and get away with it. I'll bet the staff member that warned you can't fluently explain how latency works, etc. Just dumb people doing what they think is the right thing.
There's also this weird new thing going around where people are allegedly getting warned or banned for "inappropriate PMs" to people they're having a consenting conversation with. Zicknex mentioned it happening to him once before, and now Alex just told me about it. Super weird that GPs can even read PM history when a block feature exists... If two people are PMing, I don't see why they shouldn't be able to curse or do whatever the hell they want as long as they aren't reporting each other.