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Whoever is handling the PM's between players is doing a **** job at it. I had also been banned for swearing at another player through private messaging, whom I had blocked after arguing, so he continued the harassment from an alternate account and then reported me(which the staff had probably decided to overlook due to me swearing).
On a side note, I agree with some of the posts mentioning how the arena shouldn't be moderated 24/7. I've been recently sparring from time to time, and have probably only encountered a hacker once + there was barely anyone that was excessively lagging during the times I had sparred lol.
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You see, when one player starts a problem and seeks to start one and the other player says "YAH LETS ARGUE ABOUT IT", theyre both in the wrong and since the other player you blocked went to an alternate account and you stayed on yours and proceeded to swear, well... that player believe it or not gets banned!
Also there are tons of hackers in the mornings afternoons and night. Just when your not on, or not sparring. They also show up more in the mixed room. The rooms shouldnt and should be moderated.