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I posted my complaint here to let the players know. Plus even of i send a ticket or stuff, they all get ignored like the tickets i've been sending since A YEAR ago has no replies yet and my recent one too which i've been waiting for 2-3 weeks now and yeah, i already told fried rice and nikki about it. Nothing was ever done.
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That's your problem. Don't go to FR for help. I don't know about Nikki, but I think she's the new staff from Delteria. She wouldn't know as much about the current staff and their behaviors, or how to deal with them as Gold would. Contact Gold Adelphos directly in-game about your issue. Also posting it here won't help anyone or anything get solved. You need to contact a staff member for change, and Gold is the best option.