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He hasn't been IP banned since his account would've also been banned with it. So either his IP is back in the blacklist, or it's something on his end, because as he said it works on other connections. Both are something that FP4 and Xor cannot control either way. The best thing to do is try to get a new IP address.
He doesn't have to like what I'm saying, but it's honestly the truth.
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Except you can IP-ban accounts without banning the actual account. You're confusing an IP-ban with a computer ID ban, which would show in his ban history, whereas an IP-ban does not.