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Dude, I wrote on my status on Graal that I did contact Toonslab to change my email. Is that not proof I have ownership?
Did I ever blame Graal for not being able to access that email address anymore? No. No I did not. How can you "PROVE" ownership further than what I did, considering I can't access that old email address anymore?
Technically it is hotmail's fault for closing my account down. The only way I can get it back is scanning in identification documents and attaching them, along with a whole other barrage of things, when I don't even use that email anymore. Should I have to do that just for Graal? No.
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A lot of people stupidly share accounts, I've been logged on some pretty good accounts my self before. I could easily put up that I own account and tried to email toonslab and then steal the account that way. You could show billing information for the account of you purchased anything from them before ? I don't know what they would consider as reasonable proof in just saying if you provide something of proof they will probably help out ....
I'm just saying I change your email the most secure way is to send a reset email link to the email the accounts created with. And as not having access to the email isn't a problem on their side there's not much they can do to help out securely