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A lot of people stupidly share accounts, I've been logged on some pretty good accounts my self before. I could easily put up that I own account and tried to email toonslab and then steal the account that way. You could show billing information for the account of you purchased anything from them before ? I don't know what they would consider as reasonable proof in just saying if you provide something of proof they will probably help out ....
I'm just saying I change your email the most secure way is to send a reset email link to the email the accounts created with. And as not having access to the email isn't a problem on their side there's not much they can do to help out securely
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Thanks for the tips... I'll see what I can do, because it's pretty frustrating as you can imagine. Sure, I'm glad that they want to make sure, but it's really hard to get them to even respond (the customer service is so terrible, sadly).
Maybe a "log out of all accounts" option would be nice. Maybe even have a traditional log in and password type deal (but able to remember an account).
Mainly I think a way to change your email would be good. Then maybe a mobile authenticator or something like steam? That would be nice.
I think Graal is pretty secure as is (if you don't give away your info), but they could add a few things.