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Thanks for the tips... I'll see what I can do, because it's pretty frustrating as you can imagine. Sure, I'm glad that they want to make sure, but it's really hard to get them to even respond (the customer service is so terrible, sadly).
Maybe a "log out of all accounts" option would be nice. Maybe even have a traditional log in and password type deal (but able to remember an account).
Mainly I think a way to change your email would be good. Then maybe a mobile authenticator or something like steam? That would be nice
I think Graal is pretty secure as is (if you don't give away your info), but they could add a few things.
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Yeah , a password mechanism would probably be a good change tbh.
When I lost access to my email for the account and my phone got stolen ( so I didn't have any access to it at all ), I emailed them explaining the situation.
I stated:
My previous emails I have used for the account
Showed them the receipt for my Gh purchase
Gave some rough details of when my account was created ...etc
They managed to get it fixed for me in 1 week, however admins back then where far more interactive and friendly with the community than they are now so that probably helped a bit in my case.