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Thanks for the tips... I'll see what I can do, because it's pretty frustrating as you can imagine. Sure, I'm glad that they want to make sure, but it's really hard to get them to even respond (the customer service is so terrible, sadly).
Maybe a "log out of all accounts" option would be nice. Maybe even have a traditional log in and password type deal (but able to remember an account).
Mainly I think a way to change your email would be good. Then maybe a mobile authenticator or something like steam? That would be nice.
I think Graal is pretty secure as is (if you don't give away your info), but they could add a few things.
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out of curiosity, why did hotmail close your account?