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those haven't been done in most cases for like 3 years because of all the scammers, but if you're going to try i recommend everything you can think of. ips, the account id (especially if they cant access it), the previous email, etc
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It's not me... and she has finally gotten in touch with a staff since I posted... apparently in other servers not having an issue, and a 'we'll see' in classic. cheers for the responses, guys.