Hmm
Let us look at both sides of the coin.
From the players' perspectives, many of us want to be an admin. It can be for many reasons, like to help improve a game we enjoy. This also causes a certain degree of jealousy on our parts. This is the reason why players jump at any small mistakes an admin make. It is because we feel that we can do a better job if only we are given the chance to. And it makes some players envious that certain admins are given this special chance to but are not treasuring it as much as they would.
However, on the other hand, what players do not know is what goes behind the screen. We do not know how hard admins have to work just to maintain Era functionality, to continuously release updates for players. All players see is a final product. For example, release of a new shop. But what we do not see is how much time and effort it takes for admins to make it possible.
I guess on this part, players need to know how to be grateful as these admins work to make Era better for us, without a single cent earned. Yes this is a job for them, but they do not profit from it. What makes them go on is the belief that they want to make give players an enjoyable gaming experience. So players need to cut the slack on admins and be more appreciative as when we are playing the game, admins actually have to work instead.
A bold suggestion on my part. It is not easy for admins to work hard but yet have to face negative criticisms. But it is never possible to gain full 100% approval or recognition in everything we do. Hence, in face of criticisms, admins should take a look at whether they are constructive and also try to take a step back to understand the players' point of view. If you feel that you have done your very best, be proud of your work and stay strong. There are always people out there, players, your fellow co workers, your manager who can see your efforts and appreciate everything you have done.
Best wishes to you all.
Just my two cents as a player who plays iEra for more than a year and loving it. <3