I've been trying to get support for 2+ months on an issue I'm having with my iClassic account. I was told very early on by Xor (indirectly) that I would have to e-mail unixmad, however my e-mail to unixmad was sent 2 months ago and I've had no support.

Posting here to see if anyone's had the issue and if so was there a fix/what was it?

Here's the issue:

My main account was attached to the email [email protected]. I have my main PC+browser which this account is always logged into.

When I access iClassic on this PC from this browser and check the identify tab in my menu it tells me the e-mail is registered: "You are currently logged into an account associated to the e-mail address [email protected]".

However, when I go to another PC or just a different browser on the same PC (you would have to re-identify in both cases) and try to identify using that e-mail I get the error message: "There is no Graal account yet for [email protected], click on create to create one."

There's several problems here:
A) I cannot access my account.
B) My accounts appears to both exist and not exist.
C) I can't log out of my account, switch browsers, get a new PC or anything or my account is gone.
D) I can't create a new account because that will likely overwrite my account somehow or cause even bigger issues.

Anyone come across this before?