If you're not willing to provide all information in a ticket (GraalID, name, issue, possible proof) then you shouldn't expect to get support.
Also, you'll probably have a better chance of submitting a ticket now because they've had issues with the whole ticket system before.

Any staff will just redirect you back to support as will every person on here aswell.
Polite tickets get everything done, that's the case for me atleast.