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I've had this happen to me twice I logged on and had a message saying my head was deleted and 10,000 refunded. First I didn't get 10,000 at all an second there was an empty head spot in my list where my head should have been. I reported it months ago never got fixed or got a reply on how to fix it. Makes no difference now since it happened months ago.
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Happend to me too. I got a message, which said my head got removed while i was offline and i havent got refund either. I still have this white empty spot in my head list.