A lot of problems like this stem from the poor hiring practices of the GP staff.. Just look at the application:

http://graalonlineclassic.com/gpapp.php

0 situational questions
0 in-game experience questions
0 questions involving gameplay

Where are the questions that relate to GRAAL as a game???

Where are the questions like:

"Does the person in the video above look like they're speed hacking to you?"

"Someone constantly PMs you that they are being harassed by another player, but you see nothing of it when you look into it. They keep PMing you about it. What do you do?"

"You get multiple PMs of someone hacking, so you warp to them but you can't tell if they are or not. How do you deal with this situation?"

"Should a player get warned for having this status? [PICTURE OF STATUS HERE]"

You shouldn't have to teach those kinds of things to people that you've already hired, especially when there are a ton of players who have the necessary knowledge of the game that don't get hired because they were banned 2 years ago over saying "ass" or whatever