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There are plenty of GPs I can name that don't even seem half as helpful though, and it's confusing because there are people willing to do their job but they just aren't being considered. I hate to be calling out names, but I wonder what someone like Iron, Za Ichi, Andromeda, or Zelatko's staff day actually consists of. I can PM these people and almost never get a reply. Someone can be health hacking a 40 streak in a spar room and people can be reporting them, you can PM a GP, and still nothing. At that point, the players are basically doing the GP's job anyway. It feels like their entire job as a GP is waiting for reports to come to them, like naughty PMs or a mean word in a status. It's just confusing to me because I know for a fact that certain people apply, with well-written applications, willing to do a better job than that.
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This is without a doubt an issue which quite a few individuals have with the staff team and I would absolutely agree that there can be work put into it and I can say without a doubt there will be, but you also have to understand not all GPs are able to be online at every hour, every day etc and when they are, there are quite a lot of things to be doing so as a player it may seem very frustrating that a GP appears to be ignoring your pm when you tell them there is someone boosting spars or anything like that. The thing about this is there are ALWAYS other things going on at the same time that usually the GP is already doing and trying to take care of that your PM about someone boosting spars just isn't as high priority as you may see it as. I can understand why it may be awfully frustrating for you as an avid sparrer to see an individual just totally cheat one of the things you enjoy about the game and get away with it for quite an extended period of time. These things do get dealt with and we really try to deal with them but the thing is there are also always a lot of other things going on.
As per hiring, the reason our application is the way it is is because by reading it we can tell how much effort the person put into it, how mentally mature they are, and how literate they are. If a person puts effort into the application then if we asked them "where is snowtown" they'd probably be able to easily answer that one too even if they didn't know in the past, that said every person we've hired recently was at very least familiar with the map and had played the game for enough time to understand how it worked and if not, was totally capable of learning it without much effort. The thing about hiring which is always pretty unrecognized is that we're looking for presentable people that are capable of making the right decisions and aren't too biased to any certain category of the game when it comes to policing. This means that we probably won't hire someone if they specifically want to focus an audience like graal babies or whatever. A lot of people say "I'd love to make the game better just hire me already" but unfortunately it just isn't that easy. There really is a procedure to hiring people which includes evaluating how a player acts in the game, what the player does in the game, personality, maturity, how much they care about getting hired and the game, public image, their past etc. It's a long tedious list. No matter how much you may think we're not hiring, we are and are always trying to. The issue is, we simply cant just hire someone because they tell us they'll do a good job.
There are a lot of things to be doing when online as a GP and they are all evenly important and all need to be taken care of. When I'm on for example and I see a few people doing things such as trying to solicit nude images, that isn't something to be taken lightly on a 10+ game and from the perspective of a player of the average player base who is generally a bit younger than the individuals who browse the forums, It's a bigger deal than a speed hacker. Unfortunately there is a lot of stupid nonsense like that which goes on and we always do need more GPs to help take care of that who are able to clearly see and understand the audience of the game and the goal of the game and are able to think in that mindset when making decisions as a GP. This is just one thing required as a GP and I've mentioned the tedious hiring process in the above paragraph of hiring someone but this definitely is a big one. If you think you or your friend could be a GP and want to give it a shot, we honestly really do want as many applicants as possible because we always need to hire more people as there are never enough.