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Saeed · 01-16-2017

I have expiernced a lot of problems in this game that lead me to ask for help from admins. To be honest i rarely get help from admins no matter what the situation/question was.
Except few admins which are: dread,jarace,owl and sometimes milo. For my opnion the rest of the admins are useless when it comes to asnwering graal related questions/fixing serious issues.
Remember All the things i'm going to say in this post are only my opinions.
It feels like milo is a busy admin who dont always reply to your pms even if it was important. But i do think she is a helpful admin comparing to the rest.
Owl is a great admin that never ever ignores your pm, infact his answers are useful.
Dread is also a great admin who is capable of making wise decisions, but he seems like he is not willing to spend some time if it comes to a situation that requires you to investigate a lot.
Jarace is my favorite admin, he is willing to spend a lot of time reading/writting pms+investigating.

But some situations cannot be fixed using pms in-game. And no i'm not talking about ban appeals. I'm not sure why we (players) never get a reply from toonslab after sending tickets. Which makes me wonder the reason for this? In one of the issues i had admins were un-able to fix an issue and asked me to contact toonslab. I jave sent one ticket that is well-detailed then waited few days. Then sent another one. After that, i have asked my friebds to send tickets for me too And non of them got a reply. (This was just an example, a lot of people told me that they never got a reply from toonslab.
I mean how are u going to fix a situation without contacting this player??

Few month ago one of my towering guilds got hacked twice. First time it got disbanded at +800 hours i have made everything possible tgat i could do trying to get the hours back but after a week owl replied to me with "i'm sorry i do not have such a power to guve hours back, if we have to give the hours back, we will have to do it to the rest" something like that.Second time at 200 hours but dread was able to get it back after few days of the incident.
This was just an example that i needed to use to show the effects that not replying to tickets could do.

I do agree that the gp team needs people that are expiernced in specific things such as towering or sparring.

01-16-2017	78
Saeed Registered User Join Date: Dec 2016 Location: Uk/london Posts: 851	I have expiernced a lot of problems in this game that lead me to ask for help from admins. To be honest i rarely get help from admins no matter what the situation/question was. Except few admins which are: dread,jarace,owl and sometimes milo. For my opnion the rest of the admins are useless when it comes to asnwering graal related questions/fixing serious issues. Remember All the things i'm going to say in this post are only my opinions. It feels like milo is a busy admin who dont always reply to your pms even if it was important. But i do think she is a helpful admin comparing to the rest. Owl is a great admin that never ever ignores your pm, infact his answers are useful. Dread is also a great admin who is capable of making wise decisions, but he seems like he is not willing to spend some time if it comes to a situation that requires you to investigate a lot. Jarace is my favorite admin, he is willing to spend a lot of time reading/writting pms+investigating. But some situations cannot be fixed using pms in-game. And no i'm not talking about ban appeals. I'm not sure why we (players) never get a reply from toonslab after sending tickets. Which makes me wonder the reason for this? In one of the issues i had admins were un-able to fix an issue and asked me to contact toonslab. I jave sent one ticket that is well-detailed then waited few days. Then sent another one. After that, i have asked my friebds to send tickets for me too And non of them got a reply. (This was just an example, a lot of people told me that they never got a reply from toonslab. I mean how are u going to fix a situation without contacting this player?? Few month ago one of my towering guilds got hacked twice. First time it got disbanded at +800 hours i have made everything possible tgat i could do trying to get the hours back but after a week owl replied to me with "i'm sorry i do not have such a power to guve hours back, if we have to give the hours back, we will have to do it to the rest" something like that.Second time at 200 hours but dread was able to get it back after few days of the incident. This was just an example that i needed to use to show the effects that not replying to tickets could do. I do agree that the gp team needs people that are expiernced in specific things such as towering or sparring.