thanks for the response but i wouldn't have made this suggestion if these options worked in the first place..
its pretty much like this:
my friend just sent me another set of screenshots, just to show you what she has to go through:
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If someone is harassing you or your friend, first thing to do of course is block them. If they create multiple accounts to message you after being blocked, report both the main and alternate accounts. If they start harassing you in public chat by being inappropriate or using vulgarities, report them