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Some admins will not give out a separate hat for winners who already have the hat. Some admins (no names) will give you an alternate hat if you already have the one that they were giving out. It's their choice, and no hard & fast rule needs be written out.
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The problem isn't that she denied giving someone a different color of a hat they already had, or that she did give someone a different color of a hat they already had, it's that she did both, in one event.