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^^^
Hello
To resolve your problem simply need to contact toonslab from the affected email and request a change of email, you will have to mention an existing account of yours that has no link with a game of grail and also the player ID of the same account graal. If you do not know or do not remember the ID, I'm not sure if you can ask for it by this method, but it's worth a try. I have changed my account email 3 times and if it has worked in this year alone. For those who still do not work I recommend resending your ticket and wait.
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Sorry, it was automatically translated by my computer into Spanish xD