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Doesn't matter if it's free or not, if you do not connect with your community it's pointless. Name 3 times you seen a dev create content for the community, because the community wanted it, and did it in a fashionable time.
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I've seen plenty of instances where Dusty has been able to implement something from the "minor suggestions" thread in less than a day. Back in 2015 Rufus (or another dev) created the little quest exclamation mark after someone suggested it, and it only took a few days.
The issue is also the fact that the community simply doesn't have much they want that's actually practical. Outside of the NGS, the community suggestions and wants things that tend to be something that doesn't fit within graal's scope or are just plain illogical. Even after multiple explanations from our dev's, some of the community still posts stuff like #AllTimeLeaderboards or #CTF for little reason. Most of the people who ask for CTF back never even used it before. It was pretty boring and repetitive, and there was rarely anyone to play against outside of a noob who wandered in. The most "useful" thing about it was boosting off of it, for certain players. The community doesn't say that many good suggestions.
Also, you can't use the words "fashionable time" as if they are objective and not subjective. Personally the development speed doesn't tend to bother me, because I understand that there are only two developers who are using a broken scripting language. So our definitions of "fashionable time" are likely very different given the circumstances.