You probably won't get answers, it's just how toonslab rolls. They are honestly, in full truthfulness. The absolute worst at support help I ever seen in any game or company in my entire life, It's so bad that I don't even think we even HAVE. A support center for problems. Because they do absolutely nothing. At all,
So if you get banned, probably nothing that you can do. And probably no fix to it until toonslab actually hires people to do a simple task called their job.