http://www.graalonline.com/docs/conduct
They did not follow up with an email explaining why I was banned.
Toonslab basically violated their Terms of Service by not abiding to their own Code of Conduct. They banned a user who was not breaking any rules, and they didn't bother to explain or try to help the user out
Someone told me that I could speak to Google or Apple about it. Could probably work, since I've purchased a lot of gralat packs
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That clause is in effect for the case of being locked out without warning or notice since on PC Graal you could potentially get locked out of an account and not know why, which is why you would be contacted by e-mail after.
In the case of iClassic this is done by using a ban screen and applying a ban reason, since they've properly notified you of why your account is banned already they aren't required to follow up via e-mail, also, your alt accounts are unidentified so how could they email you anyway? From what I've gathered they were banned first and your main account was not (first violation) then your main account was banned later for it.
They also have several statements indicating that accounts are dealt at the sole discretion of GraalOnline meaning ultimately they have full control over what happens to an account and the punishments they give out, because some violations are more serious and should be treated like such,
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The thread being closed could honestly favor me, since they'd be using that as an excuse to hide the fact that they broke their own rules
Especially when they reset my gralats
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GraalOnline does not control the administration of these forums, if this thread were to be closed it would have nothing to do with them, and the forum rules were not created by them either.
When you AFK spam-click farm on 3 alt accounts at once using non-identified accounts it's pretty suspicious, physically maintaining 3 accounts at once is just awkward and you even said you could have missed a few queues because you weren't paying attention. A video of you doing it isn't proof either.
Moving your character back to it's position when staff drag you also isn't really a solid defense because any good bot would be designed to do that (set to perform a certain action at a certain place so if it's not then it moves to that position). Just comes down to the fact that someone efficiently maintaining 3 accounts at once by hand is just really suspicious especially using unidentified accounts, should just take better precaution or stick to two accounts and pay attention when you do so, can't really blame the staff because this does look like botting even if you weren't.
You've also posted videos in the past of you using physical objects like allen keys to farm without you having to be there or providing screen input(and deleted one after recent events to my knowledge).
Lastly, to anyone criticizing the detection system used, understand that it's not as black and white as it looks simply because they aren't going to show how their whole bot detection setup works.