To be honest. Shouldnt of gotten a iPhone (Nothing against IOS,or much...muchhh) ,Getting help with getting your email back is well.....unheard of. They wouldn't even give the security code to the FBI to track down someone through their iphone who may have killed people, But I think FBI had to hack it to track them in San Bernardino.
Think they will give you the password or even in anyway shape or form help you? Answer = No.

And as for graal they also dont have a lot of history with helping with anything. Literally toonslab is nothing more than a bot that sends a email sayin they cant unban you. Despite what your going there for has abolsutely nothing with being banned. I know because I sent a ticket asking for help in restoring or backing up my account with lost items that glitched out, Response?
We're sorry, We cannot unban you. This means you will have to wait the full duration of your ban.

But either way good luck