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As homelesswitch has a past with me, not liking me she will never read my tickets. I've sent many in over the past and she just simply doesn't help. This is why i refuse to take it out on a ticket, as it just isn't cared about.
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You may feel that way but every situation is investigated. You need to be sure you are always honest. In the rare case that a staff member becomes abusive there will be logged proof eventually which will be their downfall. I would suggest also taking screenshots or recording if a staff member is saying odd things to you.
In addition it is very possible hw is not even the person reviewing your tickets.