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Saeed · 06-01-2018

In this thread, I will be explaining the drawbacks and the lack of responses that comes from toonslab. Then I will give suggestions on how to improve Toonslab. Unfortunately, I won’t be able to provide screenshots because I have been waiting 15m and still no verification email from toonslab(Yes I checked the junk email)
The posts on this thread should be discussing the current toonslab and giving suggestions to improve Toonslab.

When you open Toonslab, you’re asked to enter the email you play the account on then verify by opening a link that was sent to your email. If this stage is not completed, you cannot contact toonslab. Unless if another email was used. The problem with this is that a lot of the problems that lead players to send a ticket is because they lost access to their graal email. Although they can just use a different email, it would be easier to just cancel the verification process. There is no point of asking the user to verify his email if he/she already verified that they know their graal email by typing it in at the start. Any reason why this verification process exist?

After you verify the email, I believe they give you the option to pick the game you play on (Classic or...) this looks fine to me. Then you’re asked to tick one of the circles which has options next to each one of them. I assume 50% of the tickets toonslab recieve, the problem isn’t in one of the provided options. Therefore, my suggestion for you is to first provide the options using a drop down list then add more options especially “Ban appeal” if there isnt one already. I don’t think there is. Any reason why there is only very few options?

Lack of response: in all of the games I have personally played on wither they’re big games or smaller ones in-terms of popularity, my support tickets were never ignored. How are you going to fix your players problem if you can’t/don’t want to communicate with them? Graal lack if communications between players and players/players and admins in general. However, not responding to support tickets is a huge problem. Half of the issues cannot be fixed if not both sides communicated with eachother, we always get told to go toonslab but we never receive a response. I have sent over 10 tickets (regarding different issues) in the past and only got one respond for one of the tickets. If you guys add more problems options like I suggested above, you can priorate what tickets should be solved first. Any reason why 90% of the tickets are ignored?

Remember the posts of this thread should only be Toonslab-related.

06-01-2018	1
Saeed Registered User Join Date: Dec 2016 Location: Uk/london Posts: 851	Toonslab In this thread, I will be explaining the drawbacks and the lack of responses that comes from toonslab. Then I will give suggestions on how to improve Toonslab. Unfortunately, I won’t be able to provide screenshots because I have been waiting 15m and still no verification email from toonslab(Yes I checked the junk email) The posts on this thread should be discussing the current toonslab and giving suggestions to improve Toonslab. When you open Toonslab, you’re asked to enter the email you play the account on then verify by opening a link that was sent to your email. If this stage is not completed, you cannot contact toonslab. Unless if another email was used. The problem with this is that a lot of the problems that lead players to send a ticket is because they lost access to their graal email. Although they can just use a different email, it would be easier to just cancel the verification process. There is no point of asking the user to verify his email if he/she already verified that they know their graal email by typing it in at the start. Any reason why this verification process exist? After you verify the email, I believe they give you the option to pick the game you play on (Classic or...) this looks fine to me. Then you’re asked to tick one of the circles which has options next to each one of them. I assume 50% of the tickets toonslab recieve, the problem isn’t in one of the provided options. Therefore, my suggestion for you is to first provide the options using a drop down list then add more options especially “Ban appeal” if there isnt one already. I don’t think there is. Any reason why there is only very few options? Lack of response: in all of the games I have personally played on wither they’re big games or smaller ones in-terms of popularity, my support tickets were never ignored. How are you going to fix your players problem if you can’t/don’t want to communicate with them? Graal lack if communications between players and players/players and admins in general. However, not responding to support tickets is a huge problem. Half of the issues cannot be fixed if not both sides communicated with eachother, we always get told to go toonslab but we never receive a response. I have sent over 10 tickets (regarding different issues) in the past and only got one respond for one of the tickets. If you guys add more problems options like I suggested above, you can priorate what tickets should be solved first. Any reason why 90% of the tickets are ignored? Remember the posts of this thread should only be Toonslab-related.