Can't speak on your specific issue, maybe the timer wasn't glitched and you were getting re-banned by link? There's a lot that could be happening.
Also, you say this is the first game to your knowledge that doesn't allow you to discuss bans on the forums, but your example doesn't seem to? Maybe I'm missing the right subforum:
https://us.battle.net/forums/en/wow/topic/20765067558
There are no "random bans" that happen out of malice as you suggest from the Graal Police team. Sometimes mistakes happen, but it is rare and Toonslab overturns them and it is brought to my attention.
Your friend probably shared accounts with someone who broke a rule, and was banned by link if you are absolutely sure they did nothing wrong. However, I wouldn't rule out the fact that they were hiding something from you.
I have explained "Multiple Bans" so many times it makes my head spin. If you want to learn about it, go to the FAQ center and read the rules. Unless the person has been banned for harassment an obscene amount of times and is still harassing, multiple bans won't be the reason they are banned.
In case you have missed my responses to other Toonslab threads, you can let me know if your ticket is lacking a response and I will check on it for you with the person who does tickets. This goes for everyone.
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I agree, ban reasons should be more detailed so the player has an easier time to learn from his mistakes.
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Check the FAQ building if you want a description of what any of the ban reasons mean. In general, they're pretty straightforward.
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Yeah I feel like there should be some sort of official communication with the staff responsible for dealing with bans, in-game feedback, issues, reporting, etc...
Sending in a ticket means nothing at this point, if you get no response or ticket confirmation number (as you do with typical ticket systems).
The 'forums not being the place to discuss bans' thing kind of makes no sense if this is the 'official' forum now. Maybe just open a whole subforum for issues of that nature? There should be steps to follow in order to escalate that do not include getting stifled by moderators, if (this is the important part) it is used with civility and no profanity or 'admin bashing.'
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The banned person will just continue to lie about whatever happened or not tell the full story, as has always happened when they make threads (and always will). Yes, I do check sometimes. I don't think posting the evidence for the banned person will change this. They will have an excuse for any evidence you show them.
What I'd like anyone with Toonslab issues to take away is the bolded message above. I can't ensure you will be happy with the response, but I will try to get you one (though this has usually happened without my interference).