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They should be allowed to update their emails because majority use outdated providers or lose access to it. This is really the only game (that I know of) that doesn’t allow you to change your email.
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As previously mentioned, it is possible to change your email through Toonslab, but only within reason (If you lose access to the email for a valid reason such as it has become outdated). Players that have forgotten their passwords or emails should contact their email provider rather than Toonslab, because this is an email related issue, not an issue directly related to or caused by Graal itself.
I believe that changing your email should never be automatic or easy to do. If this was allowed, it would just be removing an extra layer of security in exchange for basically nothing at all.