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As previously mentioned, it is possible to change your email through Toonslab, but only within reason (If you lose access to the email for a valid reason such as it has become outdated). Players that have forgotten their passwords or emails should contact their email provider rather than Toonslab, because this is an email related issue, not an issue directly related to or caused by Graal itself.
I believe that changing your email should never be automatic or easy to do. If this was allowed, it would just be removing an extra layer of security in exchange for basically nothing at all.
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Changing your email is basically a very simple thing in virtually any app,game. Or anything. The ability to change email is a layer of security in itself. It's the entire reason why almost any app allows you to change emails.Even social media sites allow u to do such.Typically what happens when you change an email in most games is they'll allow you to change it but will send a "Revert change" to the original email. So if a hacker did change your email you could change it back via the original email. Which is why having the ability to easily change your email somewhat more is an added layer of security, Not a loss of security. Which is why do many games allow you to have this
As for a lost email, Most email providers don't or won't change your email for virtually any reason, It's almost impossible nowadays to retrieve a lost email as most emails in the past was hacked this way.