Can toonslab update their website and make it more user friendly, also can there be like some sort of email or chat system where the player can speak to a toonslab admin, maybe the chat can support photos and whatnot where the player can send and discuss the situation to the toonslab person or admin,
Add more response, as a player I see like there is not interaction with the player and aupoort admin so can you guys make communication better.
Sorry bad at explaining but think of it kind of like CoC support I guess
Maybe add a FAQ thing like what you see in Clash of Clans support (only game I can think of right now) with commonly asked questions and stuff about issues with logging in, ban related thsings, and possible ways to retrieve lost accounts.