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You shouldn't have to pay for your own account transfers. I always got complaints about people who were waiting very long for account transfers and never got them. I think instead of having all the account transfers and other **** crammed into one email they should make a new email just for account transfers. Also, most of the players don't know how the hell to do an account transfer. The Information Kiosk lacks serious important information regarding account transfers, reporting glitches, etc. Some serious organization needs to be done.
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Yeah, I think they shouldn't put information out on how to transfer if the transfer will never happen.