We need a set list of rules in Graal added to the kiosk, NEED IT. If you wish to moderate the servers you absolutely must listen to this.

You cannot cite the terms of service since iPhone players never get to even see it, you need to have the rules set out and say them in the tutorial, we need to have a set ban time for everything, so it matters what the player did, not based on who caught them, ban times can be made to increase if they have done it before, but you need to have that in there too, this way players cant claim they didn’t know, and staff need to follow the guide line.

Players need a more effective way to send ban feedback, do something like what Snk is doing with having messages emailed to him if someone reports a staff member, you should make it so when players send in something pertaining to a ban it emails it to the correct part of the email so the higher ups can see it and take care of it.

Some bans I’ve seen are just plain old abuse, staff giving bans with the wrong ban reasons, bans for things that don’t really break the rules, and most of all the harsh ban times, I mean of course make it so that using a in app purchase cracker doesn’t work, but don’t make it automatically ban for a month if you just buy a gralat pack while its installed, seriously maybe like a day ban, but all it is doing is making it so staff need to deal with messages from people that have been banned for just having it on and they have to go unban those people, all the system does is ban players when they weren’t even trying to use the in app crackers! Its so stupid, all you are doing is making more work for yourself.


Seriously, calm your GPs down and get them under control and have a system so it’s fair, and take care of these problems, Snk and Matt need to see this thread. These things need to be added, and I’m fairly sure anyone who has been banned will also want this added. Players pay for the game, without players the game wouldn’t exist, in the end staff are just players, and you wouldn’t stand for this treatment would you? Players make mistakes, that doesn’t mean they shouldn’t be treated fairly, your just preventing yourself from getting in trouble later on when you’ve got to deal with all the unfair ban reports due to this system not being implemented.

Tone it down, be fair, and add this system, the players want it, and if you don’t add it, we know you aren’t being fair to us, and we know that you don’t care about players or staff abuse, and your just making yourself look bad, and we will just point this out at every chance until you listen,

I don’t want to sound like I’m making threats, but these things have been suggested lots of times, and almost all massive multiplayer games have a system for this. come on.