lol  

Posted by Yogurt

You don't say?



I have a legit problem that others have had sorted out in the past many times. I send an email and PMs once in a while, and wait patiently. If they don't even bother to reply, what other option do I have?



YOU have a position on the server. We need help. If you don't inform us on this in the first place, and instead just ignore us, of course we are gonna get mad. Why the hell is it a bad thing to force you to tell us that you don't have the power to help us? If you're a PR you should have directed us in the first place.



I truly need assistance. I have an unidentified account I haven't used in two years, and I no longer have access to it. Waiting patiently for a month has not worked so far, but I'm still trying.

Don't be surprised if I start spamming in a bit.

I don't get any replies through PMs or emails. It's driving me insane.

I do respond to 95% of my pms unless I am hosting an event or auction. I even respond to a gazillion people saying hey so I am not suggesting I think I should not respond. I am just suggesting that spamming prs is not the best way to get help, at least with me. One, or maybe two pms is sufficient. If I cannot assist, I will tell you and refer you where you can get help. I am telling you right here though the identify process is there for a reason and that most prs cannot manage transfers, only senior prs or pra can.  

Posted by Jeni<3

I do respond to 95% of my pms unless I am hosting an event or auction. I even respond to a gazillion people saying hey so I am not suggesting I think I should not respond. I am just suggesting that spamming prs is not the best way to get help, at least with me. One, or maybe two pms is sufficient. If I cannot assist, I will tell you and refer you where you can get help. I am telling you right here though the identify process is there for a reason and that most prs cannot manage transfers, only senior prs or pra can.

Then put it in your status that 'i cant do account transfers' i can not belive you dont think too put that in or if that doesnt work put a sign in the start area saying what admins can and cannot do depending on there ranks  

Posted by Mejico Jøsh

Then put it in your status that 'i cant do account transfers' i can not belive you dont think too put that in or if that doesnt work put a sign in the start area saying what admins can and cannot do depending on there ranks

Well...the problem is basically we still need to learn about the issue to determine the best course of action. Most of the time it could be something basic a player neglected to do like approving device through the email or something. Best thing would be if players went to the identify house in front of start and make sure they do all steps prior to asking for help. I know personally I had more than one identified account and when I signed into one with the other accounts email it asked me if I wanted to transfer items, yes...boom and both accounts were combined into one. There will be exceptions but truly this should work for most players if they attempted to follow the steps in that house.  

Two years ago identifying didn't exist.  

Posted by Yogurt

A year ago identifying didn't exist.

FTFY.  

Posted by CourierSix

FTFY.

I'm implying I haven't played Graal in two years.  

Posted by Yogurt

I'm implying I haven't played Graal in two years.

Check out the identify house in front of start then, has good info  

Posted by Jeni<3

Check out the identify house in front of start then, has good info

Well, thanks, but nothing there was useful.  

Posted by Yogurt

I'm implying I haven't played Graal in two years.

I have the exact same problem, on era and classic.  

Great thread name btw  

Please direct these types of problems to [email protected]. Thank you!

Posted by Jeni<3

Well...the problem is basically we still need to learn about the issue to determine the best course of action. Most of the time it could be something basic a player neglected to do like approving device through the email or something. Best thing would be if players went to the identify house in front of start and make sure they do all steps prior to asking for help. I know personally I had more than one identified account and when I signed into one with the other accounts email it asked me if I wanted to transfer items, yes...boom and both accounts were combined into one. There will be exceptions but truly this should work for most players if they attempted to follow the steps in that house.

True, jeni, along with the other members of the Player Relations staff team, reply to almost every message they receive, that is appropriate. If you need anything, message them, and if nobody is online to help you, email [email protected].  

Posted by cmx2us

Please direct these types of problems to [email protected]. Thank you!

It would help if I got a reply or just a message saying that they couldn't transfer my account.  

Posted by Jesus Freak

It would help if I got a reply or just a message saying that they couldn't transfer my account.

I said the same thing quoting Jenni, but she said nothing in return about it.  

Posted by Yogurt

Well, thanks, but nothing there was useful.

Sorry that didn't work for you. Please send all details to [email protected]e account names and numbers as well as some background on why the identify process didn't allow you to complete what you needed to.