Posted by MariahNicole

When I was PR I always gagged the racist player and if they continued they got jailed for 30 mins. But after I took these actions a few times I was reported for "abuse" of power. When in reality I was just doing my job. So in the new PR defense they probably are scared to act, you can always get reported and boom fired.

Lol stop bsing.

And redboy, I don't really see the problem in hating on people, after all it is just a game and if the words from some 10 year old no life loser somewhere in there attic hurt you your taking stuff to seriously. I've never reported someone in my life, except if I wanted to harass the admins about a question I had. But, if you really really need help, just spam the report button.  

I'm pretty sure the report system is jus to find hackers and glitchers. Not like your pms don't show up in rc anyways.

Anyways, I the game rating is based on how they rate game for xbox etc. They rate it by whats on the game, and say online interactions and gameplay may differ from this rating. Obviously apple saw this game with 0 people on it and went "wow this is a kid friendly game!"  

I've already dealt with some racist players. I always check the report tab when I hae the chance so if I am online just in-game pm me or report tab.


Thanks @ Rozay for messaging about that guy earlier.  

Posted by Ash Ketchum

Really, if you guys are having a problem about racism, just pm Rufus. He's a great admin and he will come and back you up if you are losing in a comeback contest.

Well it is nice that he cares but the thing is we want to solve the problem not become part of the fight. Reporting it and leaving is the right thing to do and even if the administrators dont do anything about it you still did what was right. Even though the admins should man up and take control of the 9+ game that has so much vulgar language in it.  

It's all well and good us fighting against the vulgar language, however its the playerbase who keeps creating all the work arounds for the swear filters and such.
We could filter out a lot of it, but it would interrupt with much of the normal chatting.  

A couple of things to maybe shed a little light...I know the majority of the Era staff quite well and assure you none of them promote racism. In my opinion, this is not a personal preference issue, but more of a process or possibly job performance issue. Sometimes it helps to understand the whole story before forming opinions or stating things as if they were factual when in fact it is just perception.

PR's are responsible for working reports which are accessed through a separate area in the game, they do not populate in regular RC chat. In between the tons of pms we get, events, auctions, uploads, etc. we work these reports. The challenge is what I see as players not understanding the appropriate usage of these reports which in turn creates a sometimes unmanageable workload for the one or two PR's on at any given time. I would say about 80% of the reports are nonsense which we have to filter through just to get to the real issues. Knowing the 9+ age range on this game, it is not that surprising; however, "he called me a noob", "she won't marry me", "he stole my shells that I just dug", etc. make it difficult to get to the larger issues. This is further complicated by impatient players who spam the reports multiple times for the same issue.

On the other hand, our pms are spammed with "hi", "can I ask a question", "host events", "we demand an auction", "are you single", "can I have a doll or a statue?", or a reiteration of all of the said reports further creating more to filter through and duplicity.

Jailing. The current system is set up so that players are jailed based on the number of warnings received for specific offenses with a defined jail term depending on the combination. Unless it is an extenuating circumstance, PR's should not go right to jailing versus proper warning. This was done in the past, and created a situation of unfair and inconsistent jailing.

What should happen is the PR's should address the reports, in this case accusing racism, validate the claims and then warn and gag the player as necessary. If the behavior persists, additional warnings will result in jailing. As I said in extenuating circumstances, the offender could be jailed immediately but that is not the norm.

As you are aware, the PRA's are also in the process of hiring additional PR's which will help with some workload issues. What you can do to help us help you, is consider what I have laid out for you above and do not submit silly reports, spam us for the same issue repeatedly, or demand auctions and events. Rest assured, we do know that players enjoy and expect these thus the majority of us will do them regularly even though they are not a required part of our jobs.

Saying that staff don't care or are lazy is an unfair generalization and quite untrue. Everyone is entitled to their opinions and we are all far from perfect but I hope we can all try to remain open-minded and realize that if we didn't like helping people or want to make the game more enjoyable then we would not volunteer countless hours of our personal time to this cause.

And for goodness sakes, PLEASE DON'T ASK OF YOU CAN ASK A QUESTION. ASK

Posted by Mystickk

Rufus isn't staff on era? Not unless he came back

You are correct Mystickk, Rufus is not staff on iEra.

Posted by #14 Smoke

Well it is nice that he cares but the thing is we want to solve the problem not become part of the fight. Reporting it and leaving is the right thing to do and even if the administrators dont do anything about it you still did what was right. Even though the admins should man up and take control of the 9+ game that has so much vulgar language in it.

I prefer woman-up personally...  

im assuming this thread was made specificly for banshee. But it is sad how racist era is.

@Jenni Just ask a question

The problem with era is that admins NEVER FREAKING REPLY  

Posted by Jeni<3

A couple of things to maybe shed a little light...I know the majority of the Era staff quite well and assure you none of them promote racism. In my opinion, this is not a personal preference issue, but more of a process or possibly job performance issue. Sometimes it helps to understand the whole story before forming opinions or stating things as if they were factual when in fact it is just perception.

PR's are responsible for working reports which are accessed through a separate area in the game, they do not populate in regular RC chat. In between the tons of pms we get, events, auctions, uploads, etc. we work these reports. The challenge is what I see as players not understanding the appropriate usage of these reports which in turn creates a sometimes unmanageable workload for the one or two PR's on at any given time. I would say about 80% of the reports are nonsense which we have to filter through just to get to the real issues. Knowing the 9+ age range on this game, it is not that surprising; however, "he called me a noob", "she won't marry me", "he stole my shells that I just dug", etc. make it difficult to get to the larger issues. This is further complicated by impatient players who spam the reports multiple times for the same issue.

On the other hand, our pms are spammed with "hi", "can I ask a question", "host events", "we demand an auction", "are you single", "can I have a doll or a statue?", or a reiteration of all of the said reports further creating more to filter through and duplicity.

Jailing. The current system is set up so that players are jailed based on the number of warnings received for specific offenses with a defined jail term depending on the combination. Unless it is an extenuating circumstance, PR's should not go right to jailing versus proper warning. This was done in the past, and created a situation of unfair and inconsistent jailing.

What should happen is the PR's should address the reports, in this case accusing racism, validate the claims and then warn and gag the player as necessary. If the behavior persists, additional warnings will result in jailing. As I said in extenuating circumstances, the offender could be jailed immediately but that is not the norm.

As you are aware, the PRA's are also in the process of hiring additional PR's which will help with some workload issues. What you can do to help us help you, is consider what I have laid out for you above and do not submit silly reports, spam us for the same issue repeatedly, or demand auctions and events. Rest assured, we do know that players enjoy and expect these thus the majority of us will do them regularly even though they are not a required part of our jobs.

Saying that staff don't care or are lazy is an unfair generalization and quite untrue. Everyone is entitled to their opinions and we are all far from perfect but I hope we can all try to remain open-minded and realize that if we didn't like helping people or want to make the game more enjoyable then we would not volunteer countless hours of our personal time to this cause.

And for goodness sakes, PLEASE DON'T ASK OF YOU CAN ASK A QUESTION.

I have already told you a simple solution too the spam that you get PUT A SIGN OR EVAN A BUILDING THAT EXPLAINS WHAT AN ADMIN CAN DO so lets say there is a statue of yourself it explains that jeni is a pr who can answer questions oe deal with incidents then it could list all the other pr's  

Im still voting jeni for republican house 2014.

The statue idea really wont do anything but just give era staff a even worse reputation as they have to control the player base with fear. Anyone who controls anything by fear is a ****.  

Posted by Ghettoicedtea

im assuming this thread was made specificly for banshee. But it is sad how racist era is.

@Jenni Just ask a question

The problem with era is that admins NEVER FREAKING REPLY

Never reply is a generalization and again not true. Either way, asking to ask a question is not going to raise your chances of a response...

Posted by Mejico Jøsh

I have already told you a simple solution too the spam that you get PUT A SIGN OR EVAN A BUILDING THAT EXPLAINS WHAT AN ADMIN CAN DO so lets say there is a statue of yourself it explains that jeni is a pr who can answer questions oe deal with incidents then it could list all the other pr's

The issue is not the valid requests. Posting a statue with who does what won't stop senseless pms or reports which in my opinion, is the root cause of the delay or lack of response to the real issues, in most cases.  

80% of the time it is true though. If you ask a admin a question i guess they just /clearpms and bye bye message.  

Posted by Jeni<3

A couple of things to maybe shed a little light...I know the majority of the Era staff quite well and assure you none of them promote racism. In my opinion, this is not a personal preference issue, but more of a process or possibly job performance issue. Sometimes it helps to understand the whole story before forming opinions or stating things as if they were factual when in fact it is just perception.

If that's the case then why do I have a video of Recurvez and KeN using racial slurs and jokes towards Jester?  

Posted by SnakeRekon

It's all well and good us fighting against the vulgar language, however its the playerbase who keeps creating all the work arounds for the swear filters and such.
We could filter out a lot of it, but it would interrupt with much of the normal chatting.

Yes they do make swear filter work arounds, but if the filter completly erased them leaving words like damn out (because damn is a word used to damn things so there is a difference between saying damn it and damn you as it is directed to different things and i like to damn my deaths and screw ups) but really vulgar ones like f***. That one is aweful. And all racist words. (Not black cuz thats a color). I mean the instant you see a work around just filter it.  

Posted by NCJohn

If that's the case then why do I have a video of Recurvez and KeN using racial slurs and jokes towards Jester?

Well John, I really cannot comment on that situation besides sharing my opinion that although I do not condone it, it happened a long time ago and there is such a thing as people realizing the error of their ways and changing. Especially at our ages and developing maturity levels.  

what she means is -.- Recurvez and Ken are too popular to be jailed.^

Favorism comes around once then continue its path.