Posted by Torah

I live in America. They are active. Actively never answered my questions.

That was back in May.

Personally, I answer all legitimate questions people ask; you wouldn't have gotten a response if what you asked was on the lines of "I have a question" or "can u host an event plz".  

Damn midori you type fast  

I think everyone on here knows when a scammer is scamming you.  

Dont mess midor scammers shes always here to protect the innocent citizens of gc  

Posted by Xavier

We do care, it's just that there aren't Graal Police in every time zone of the world, so there are time periods where no one is active, unfortunately.

Posted by Xavier

Yes they are. There just haven't been any broadcasts. Four or so have been hired in the past several weeks, in fact.

People all have different schedules to work around in order to be part of Graal Police, but generally speaking, someone from a timezone in Australia could be online when it is the dead of night in the USA while most GPs in America are sleeping.

I know they have hired a hand full of new admins,but I still don't see how you can allow there to be no one on to "police" a game like this for a decent period of time. I would think when they do the skype interview of a potential admin candidate they would ask their general hours of availability for the foreseeable future.

I don't think somebody should get disqualified from being an admin because of the time zone they live in. For example: If there's 6 admins from the est usa timezone and another good candidate from the same time zone applies are they less likely to get the spot because there are all ready a half dozen gp's in that time zone and they don't figure that the new candidate while likely be on at the needed time?

I noticed the thread made by Rufus about applying for a gp position has been closed. I would think it should have remained open in case players have questions about becoming a gp. Imo there could be more detailed info about applying and the gp hiring process in the thread as well. I.E. how long it should take to get a response,when or how often to re-apply. Maybe updated posts on which hours they are currently looking for an potential admin to fill,how many current openings there are,ect.  

Reports are useless as I've experienced a problem where someone was actually able to get into my account by getting my IP or whatever it is you needed to get into someone's account(This was before the email verification update).

I had reported the guy multiple times, nothing was done. So I found an active admin who had responded to my personal message saying "Someone got into my account." Guess what they told me? "Send in a report"(So much for reading reports). The admin did something after the fact that I had pm'd them, which now a question comes to mind... Why is there even a report button anymore?

In the end, the only way to contact admins about a problem is to email them, but not even then were my problems solved. So its clear to me that the report button is useless in more ways then one.  

Posted by Edward

Reports are useless as I've experienced a problem where someone was actually able to get into my account by getting my IP or whatever it is you needed to get into someone's account(This was before the email verification update).

I had reported the guy multiple times, nothing was done. So I found an active admin who had responded to my personal message saying "Someone got into my account." Guess what they told me? "Send in a report"(So much for reading reports). The admin did something after the fact that I had pm'd them, which now a question comes to mind... Why is there even a report button anymore?

In the end, the only way to contact admins about a problem is to email them, but not even then were my problems solved. So its clear to me that the report button is useless in more ways then one.

With account related issues like a scammed account regular GPs don't have the power to do anything about it so they leave a message to a GPA so they can deal with it. I would always notify the person that I left a GPA a message but I guess not all GPs do.  

I guess I have to understand the fact that being a GP/PR is a lot of work. I hate them, but i've learned to appreciate their work. Like Herb said, no one will ever appreciate their work. If someone popular is hired, we complain. If some noob no one knows is hired, we complain. This opened my eyes and now I've learned that doing what they do is hard. So I have to forgive and forget the past, although this will never stop me from complaining.  

Posted by Andy

With account related issues like a scammed account regular GPs don't have the power to do anything about it so they leave a message to a GPA so they can deal with it. I would always notify the person that I left a GPA a message but I guess not all GPs do.

I'm not a gp so idk how it works,but I would think when they get a report the responding gp's name would be on it. That gp's nickname would be sent to the reporting player,and he would be able to use that to pm the responding gp to get an update on the situation until the matter has been completed. That gp's nickname could be also used to report them to a GPA if the reporting person is not satisfied with the out come.

I think it would be nice if they added an option in one of the menus to click on a button and see which admins are online. Maybe next the admins nickname it would say available in green lettering or unavailable in red lettering just to make it easier to report a problem and to speak to a gp directly. I don't like wasting time searching around trying to find out which gp is online at the time.

Just to add to my earlier post in this thread. Imo they should start a new thread about becoming an admin with more detailed info. A description of the admin branches(gfx,gp,dev team),what they do,the requirements you have to meet,and how to get hired into each particular branch with a link to an application,ect.  

Report works... but only if some one is lookin at it. I have had response within 3 minutes to reports I made before... have a little faith, but know they are only human