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12-01-2016
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Player 1
Join Date: Oct 2014
Location: Hoenn
Posts: 322
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Old Account Troubles
I realize that I probably will immediately get a barrage of messages telling me to go to the toonslab site for help with this matter. However, it is impossible with the current system that the toonslab support system is currently using. It currently requires you to enter your email that pertains to your account, in order to gain any actual help. However, this is where the problem lies. My old account, which I created in 2010 was put into a email provider that I no longer have access to. This being because out of my stupidity at the time decided to not write down my email password. However, as time went on, and I came back to graal, I realized that I had no idea what my password was. The account has been inactive now for approximately 4-5 years now. I know all of the items on the account, its email, and activity period. Does anyone have suggestions on what to do, outside of the toonslab support site? I really would like to get back onto my old account. Thanks! |
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12-01-2016
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Banned
Join Date: Sep 2011
Location: fighting alt-right
Posts: 2,570
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My old account from 2010 got deleted after inactivity and also a failed account transfer before identify existed. Have you checked to make sure your account even still exists?
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12-01-2016
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Registered User
Join Date: Aug 2013
Posts: 3,204
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Have you tried contacting your email provider for a password reset? You can use the fact you play Graal to help you recover it, since you'll be able to provide them with some of the emails the account has received and if it's been inactive for years that will probably be enough to have it recovered as well as any other emails you know you might have received from other games/services + supplying as much personal information as possible that you can remember was on the account.
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12-01-2016
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Baron of Bad News
Join Date: Dec 2015
Posts: 378
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why not make a new account with a new email to contact toonslab? if you really do know all the items and stuff you should be able to get it back. Stuff I recommend including: email on the account ips if you know them items on the account ID if you have it (ex Graal1234567 or pc:1234567) |
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12-01-2016
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Player 1
Join Date: Oct 2014
Location: Hoenn
Posts: 322
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And @Twiz The account is definitely still there, I checked today. When I put the email in the identify area, it said "check your email and spam folder" not the usual when creating "No graal account yet for 'this email' click on create to create one." |
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12-01-2016
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Verified ✔️
Join Date: Nov 2016
Location: Under your bed
Posts: 3
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Can i transfer to a New Email??
How can i change my email but keep the same account?
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12-01-2016
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Registered User
Join Date: Aug 2013
Posts: 3,204
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Do you still have access to the e-mail Losmo? You can just set up e-mail forwarding and have it forward to the new e-mail address you use.
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12-01-2016
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Verified ✔️
Join Date: Nov 2016
Location: Under your bed
Posts: 3
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Ok, thanks
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12-01-2016
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afk
Join Date: Mar 2013
Location: I live in Buffalo NY ok
Posts: 34
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I had a very similar problem where my account was linked to an email that I no longer have access to... and well can't get back. The difference for me is that I only wanted some sort of fix so I could play my account from my phone. Currently I can still play this account but only from the Facebook version. Again, all I wanted was some help so I could play on my phone too since it's much easier for me that way. I can't identify to this account on my phone (because I don't have access to the email) is basically what I'm saying. I tried Toonslab like you too, but was unsuccessful. Eventually I gave up and that's why I'm rarely on classic anymore, it's simply too much of a hassle for me.
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12-01-2016
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Banned
Join Date: Nov 2012
Posts: 4,173
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Toonslab support has always answered me and fixed any issue I've had. Not sure why none of you can't seem to get an answer back tbh |
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12-01-2016
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Player 1
Join Date: Oct 2014
Location: Hoenn
Posts: 322
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That or they could just care less. With the steady influx of new players, there are always newbies to buy Unixmad his gralats packs. I am not one to usually complain about staff, because they are unpaid. However, I would love to see a little more effort put in from the staff on this part. |
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12-01-2016
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Registered User
Join Date: Aug 2013
Posts: 3,204
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I think e-mail changes have for the most part never been done, unless in certain scenarios. A lot of times what it comes down to is if you own an e-mail account you should always be able to recover it, anyone who wanted to steal an account can claim they weren't able to recover it which is why that isn't really a valid reasoning for wanting an e-mail change. Using your school e-mail is pretty self explanatory, you know it's going to be deleted eventually and they advise you to not use it for anything non-school related so if you used it for Graal you kinda screwed yourself . If you just simply prefer another e-mail, setup e-mail forwarding on your old account and have it forward to your new e-mail as I suggested to Losmo but not being able to access your e-mail is something that should have to be fixed with your e-mail provider. |
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12-01-2016
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Player 1
Join Date: Oct 2014
Location: Hoenn
Posts: 322
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12-02-2016
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Professional Graalian
Join Date: Dec 2014
Location: United States
Posts: 95
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I had this same issue a couple of years ago. My email had "suspicious" activity going on with it and yahoo had logged me out of my email. Unfortunately, I had forgotten my password and could not identify myself. I was able to email toonslab support and resolve the situation fairly easily in one or two emails. I'm not sure how the new system works, but I would just create a new account and go through toonslab about the situation and see what they can do from there.
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12-02-2016
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The Shaded Leg
Join Date: May 2012
Location: NYC
Posts: 556
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