I realize that I probably will immediately get a barrage of messages telling me to go to the toonslab site for help with this matter. However, it is impossible with the current system that the toonslab support system is currently using. It currently requires you to enter your email that pertains to your account, in order to gain any actual help.
However, this is where the problem lies. My old account, which I created in 2010 was put into a email provider that I no longer have access to. This being because out of my stupidity at the time decided to not write down my email password. However, as time went on, and I came back to graal, I realized that I had no idea what my password was.
The account has been inactive now for approximately 4-5 years now. I know all of the items on the account, its email, and activity period.
Does anyone have suggestions on what to do, outside of the toonslab support site? I really would like to get back onto my old account. Thanks!  

My old account from 2010 got deleted after inactivity and also a failed account transfer before identify existed. Have you checked to make sure your account even still exists?  

Have you tried contacting your email provider for a password reset? You can use the fact you play Graal to help you recover it, since you'll be able to provide them with some of the emails the account has received and if it's been inactive for years that will probably be enough to have it recovered as well as any other emails you know you might have received from other games/services + supplying as much personal information as possible that you can remember was on the account.  

why not make a new account with a new email to contact toonslab? if you really do know all the items and stuff you should be able to get it back.

Stuff I recommend including:

email on the account

ips if you know them

items on the account

ID if you have it (ex Graal1234567 or pc:1234567)  

Posted by Colin

Have you tried contacting your email provider for a password reset? You can use the fact you play Graal to help you recover it, since you'll be able to provide them with some of the emails the account has received and if it's been inactive for years that will probably be enough to have it recovered as well as any other emails you know you might have received from other games/services + supplying as much personal information as possible that you can remember was on the account.

Yahoo changed from having the ability to talk to a human being over the phone about the situation about a year or two ago. Now it is just an automated system and a forum. It is extremely unhelpful of yahoo to be honest. If I had known it would be like this I would not have set my gaming email to them in the first place.
And @Twiz
The account is definitely still there, I checked today. When I put the email in the identify area, it said "check your email and spam folder" not the usual when creating "No graal account yet for 'this email' click on create to create one."  

How can i change my email but keep the same account?  

Do you still have access to the e-mail Losmo? You can just set up e-mail forwarding and have it forward to the new e-mail address you use.  

Ok, thanks  

I had a very similar problem where my account was linked to an email that I no longer have access to... and well can't get back. The difference for me is that I only wanted some sort of fix so I could play my account from my phone. Currently I can still play this account but only from the Facebook version. Again, all I wanted was some help so I could play on my phone too since it's much easier for me that way. I can't identify to this account on my phone (because I don't have access to the email) is basically what I'm saying. I tried Toonslab like you too, but was unsuccessful. Eventually I gave up and that's why I'm rarely on classic anymore, it's simply too much of a hassle for me.  

Toonslab support has always answered me and fixed any issue I've had.
Not sure why none of you can't seem to get an answer back tbh  

Posted by Eugeen

Toonslab support has always answered me and fixed any issue I've had.
Not sure why none of you can't seem to get an answer back tbh

It appears for some reason, whenever anything that might be difficult pops up such as account transfer or email transfer, they seem to back out.
That or they could just care less. With the steady influx of new players, there are always newbies to buy Unixmad his gralats packs.
I am not one to usually complain about staff, because they are unpaid. However, I would love to see a little more effort put in from the staff on this part.  

I think e-mail changes have for the most part never been done, unless in certain scenarios.

A lot of times what it comes down to is if you own an e-mail account you should always be able to recover it, anyone who wanted to steal an account can claim they weren't able to recover it which is why that isn't really a valid reasoning for wanting an e-mail change.

Using your school e-mail is pretty self explanatory, you know it's going to be deleted eventually and they advise you to not use it for anything non-school related so if you used it for Graal you kinda screwed yourself .

If you just simply prefer another e-mail, setup e-mail forwarding on your old account and have it forward to your new e-mail as I suggested to Losmo but not being able to access your e-mail is something that should have to be fixed with your e-mail provider.  

Posted by Colin

I think e-mail changes have for the most part never been done, unless in certain scenarios.

A lot of times what it comes down to is if you own an e-mail account you should always be able to recover it, anyone who wanted to steal an account can claim they weren't able to recover it which is why that isn't really a valid reasoning for wanting an e-mail change.

Using your school e-mail is pretty self explanatory, you know it's going to be deleted eventually and they advise you to not use it for anything non-school related so if you used it for Graal you kinda screwed yourself .

If you just simply prefer another e-mail, setup e-mail forwarding on your old account and have it forward to your new e-mail as I suggested to Losmo but not being able to access your e-mail is something that should have to be fixed with your e-mail provider.

I agree for the most part. But with certain email providers, such as yahoo, it is an automated system, which is obnoxious. Impossible to access to a certain degree, unless you can somehow to figure out the security questions that pertain to your old email. For me, I thought I was a genius by putting "Free Money" and "hi player" as my security questions. It made absolute sense back then. But now... 8 years later after making it, am frustrated by idiotic 11 year old self.  

I had this same issue a couple of years ago. My email had "suspicious" activity going on with it and yahoo had logged me out of my email. Unfortunately, I had forgotten my password and could not identify myself. I was able to email toonslab support and resolve the situation fairly easily in one or two emails. I'm not sure how the new system works, but I would just create a new account and go through toonslab about the situation and see what they can do from there.  

Posted by Colin

I think e-mail changes have for the most part never been done, unless in certain scenarios.

I know someone that they have done it for... the catch is it took over a year to get it resolved.