Like all support systems, response time will depend on a variety of factors (ticket/email volume, if you sent the ticket/email on a business day, etc).
Since nobody here is a part of the support team, we can't tell you for sure how long it will take for your request to be processed. Make sure to check your spam folder as well just in case their response goes there.
Please message me privately if you have any other questions and I'll respond to the best of my ability.