we've heard that for years now.
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Main reason why is because we haven't had any managers yet that know the game well enough to bring a good amount of change to it, since everything goes thru them its important that they know why and how things work around the game.
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Tile sets take time while tacking on people who have a life and life problems that don't put Graal first. Also, we have the managers required to make Zone a better game it's just we have a toxic community who want to shut down or destroy anyone who tries to give Zone their best. It doesn't take a few days or months to revive a server that has been abused by many of its own staff members. On top of that, the way things were created are also flawed.