This information has been in the FAQ building for a while. Since banned players won't be able to look over it if it is exclusively in-game, I will be posting it here as well.

The following reasons are why players get banned:

Bad Behavior:
This includes swearing and referencing drugs or vulgar subjects.

Cheating:
Using third party programs to manipulate the game or gain an advantage over other players.

Scamming:
Not holding up your side of the bargain. Trading, sharing, or selling accounts or in-game items and services is always considered scamming.

Disruption:
Interfering with the various events going on in-game. This takes many forms. It can include impersonating staff, intentionally abusing lag, spamming reports, or abusing glitches.

Boosting:
Illegitimately gaining kills or other statistics.

When a player is banned from the game, they will see a ban screen that shows the category their offense is under. Some players show no signs of improvement by breaking the same rule for a long period of time. In these cases, the next time they break that rule, they are banned for Multiple Bans. This offense is also used for those who take one of the offenses above to the extreme or continue to log on alternate accounts while banned.

If you feel that your ban is unjust, don't make a forum post about it. Contact support.toonslab.com and your ban will be reviewed. Discussing bans is against the forum rules.

Further Reading:

• GraalOnline Code of Conduct