where can I report this issue?

(thread will be deleted after answered)  

support.toonslab.com with the receipt  

Posted by Milo

support.toonslab.com with the receipt

after I pressed submit I got this
 

Posted by Sies

after I pressed submit I got this

I would probably file a support ticket about that issue as well.  

Posted by The Doctor

I would probably file a support ticket about that issue as well.

I can't file anything if that page keeps popping up every time I submit  

send it to the email ([email protected]) and title it with whatever it states on the site  

Posted by Milo

send it to the email ([email protected]) and title it with whatever it states on the site

I submit the issue with the purchase or the issue with the website?  

Posted by Sies

I submit the issue with the purchase or the issue with the website?

I had the same issue as you 3 days ago, I mailed them with the receipt and they gave me the gralats instantly.
What's weird is that I didn't even try to purchase anything that day and got the receipt from Apple, Is graal payment even secure?  

Posted by Sies

after I pressed submit I got this

It's because you included a URL in your ticket probably (which is the stupidest error ever). Staff probably wonder why there's rarely any form of proof in reports when there's no way to attach files or include URLs.  

Sue.  

You can refund via itunes maybe?  

Posted by Asaiki

You can refund via itunes maybe?

I did it on andriod*

is it possible to refund from google play?

Posted by Thallen

It's because you included a URL in your ticket probably (which is the stupidest error ever). Staff probably wonder why there's rarely any form of proof in reports when there's no way to attach files or include URLs.

yeah I posted a couple gyazo screenshot links for proof ^^

Posted by Milo

send it to the email ([email protected]) and title it with whatever it states on the site

sent an email yesterday, hopefully I'll getting a response :v
if not I'll try the website again without posting links  

Google Play tends to give refunds out faster than Graal does.  

It's been a couple days without a response, am I impatient or do they think I'm a joke  

maybe they'll give you extra cash for your troubles lol, but i doubt it. i remember they gave a free vip golden ticket one time while the server was having constant seizures.


if you just want your money back, google will most likely give you your money back faster. if you want your gralats, then just email [email protected] with the receipt and stuff. nothing else you can do in that regard but wait.