I don't what know happened but when I go online, my head is in default, I can access other heads but I can't use my uploaded one, please help even I loadslot or refresh my game, my head still doesn't work, my head works last days but not today.  

Posted by fp4

We've disabled custom upload gifs for flash players (you will see head0.png instead for instance) until we have a more permanent fix for the issue.

We did another server update today that will hopefully put an end to the overworld npc glitches as well.

That would probably be why. Try it from a mobile device, if it still doesn't work let me know.  

Ok thanks for the info, I'll try it

It works fine on mobile, thanks  

Some shields and accessories also effected by this  

Posted by 4-Lom

Some shields and accessories also effected by this

Especially gifs?  

Your own graphics should be usable now. I've also limited it just to other people's heads as well.  

I can use my head, ty. Did you specify them? lol that's long  

gif heads are accessible on mobile devices but don't work on pc for whatever reason, it shouldn't be limited to just mobile users because the other users will just see a noob head, so no the problem isn't necessarily fixed

noob heads
noob heads everywhere  

We've processed all the custom gifs so the crashing issues related to them should be resolved.

You may need to clear your cache or delete and re-install your client to fix it on your end.

There have been crashes caused by other sources as well but this was a major one.  

Is a side-effect of this fix giving some heads white/black backgrounds when worn by other players? Or is this an issue with my cache?  

Posted by Heeble

Is a side-effect of this fix giving some heads white/black backgrounds when worn by other players? Or is this an issue with my cache?

It's certainly possible that some GIF's transparency was broken in the process. To make things right everyone can now refund your custom GIFs and receive a full refund.

We hope to re-enable GIF uploads soon.  

I assumed that only PC was seeing the transparency issues but mobile is as well. I haven't crashed on PC, yet. So far it's working. Thanks FP4  

FP4 does this mean I can see other's head on PC and Mobile?  

You shouldn’t have refunded heads like that, some people don’t have their head files saved anymore.  

You're not giving a full refund, you're only giving 15k upload tokens when you force a refund