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Yes! But no matter what your problem is, It being a problem with a person, Money, Anything. Your response will be "Sorry cannot unban you at this time". Even if your problem has nothing to do with being banned.
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You’re trying to say toonslab is a bot...
They wrote me two paragraphs explaining the reason why I recieved that false ban and they unbanned me too.
They always read your ticket but, if they don’t have to reply they won’t. For example, if you was banned because you was harrasing a player then they won’t respond to your ticket and they will keep you banned. If you was banned for a false reason, they might reply (it depends on the situation) if a reply isn’t necessary then they will just unban you without writing anything back.