Gralats not recieved

LwMark · 03-21-2015

I just bought the 10$ and I have not received them but I got a Google receipt, can an admin help me out please

Shiz · 03-21-2015

http://support.toonslab.com/

Include your receipt as well.

LwMark · 03-21-2015

Can I forward the receipt to an email? If so what's the email

Basically I only have a cheaper smart phone an it won't let me copy the receipt or save it, I have the numbers can I send the numbers from reciept

Can I screenshot the reciept and send the screenie???

Shiz · 03-21-2015

Posted by LwMark

Can I forward the receipt to an email? If so what's the email

Basically I only have a cheaper smart phone an it won't let me copy the receipt or save it, I have the numbers can I send the numbers from reciept

Can I screenshot the reciept and send the screenie???

Go on the site and click "submit ticket." There you can select the server as "Ol' West" and put any information in the text area as needed. And yes you can attach the screenie. I wouldn't see why you cant.

LwMark · 03-21-2015

My ticket days "responded" but no support has said anythin, I buy gralats every week or two and it's no fair I bought these for SPD, and I haven't gotten them or any help from toonslab, I even pmd Xor and he said for me to message an Ol west admin to help me. I need these gralats before spd event shop is over, this isn't fair I spend 10-40$ a month on gralats and it's like everyone tells me someone else to talk to, only person who has tried to help is Shiz I emailed him my ticket but haven't heard from him yet.....

Shiz · 03-21-2015

I'm awaiting HomelessWitch's response. No worries mate. Patience.

Hugop · 03-21-2015

If you really caught a gralats pack and the money has been gone from your google account, you receive a message on your E-Mail which you can use as proof.

E-Mailing it to Unixmad can not help you.

Spoiler

LwMark · 03-22-2015

Yes I have receipt for it, I actually just bought gralats again because I'm scared the spd shop was gonna close an it went through, but I never git gralats from my other transaction from the 20th. This happened to me last year an it was sooo annoying to resolve .

Still waiting, going on 3days now....

Golden Panda · 03-22-2015

I bet the Holiday Shop will close in 3 weeks, so dont worry

CNY shop is still open i think and it has been over a month. Also the Valentines edition of the holiday shop was open for 3 weeks.

As for the gralats im sure you will get them. Especially if you have that receipt.

03-21-2015	1
LwMark Registered User Join Date: Apr 2014 Location: Florida Posts: 971	Gralats not recieved I just bought the 10$ and I have not received them but I got a Google receipt, can an admin help me out please

03-21-2015	2
Shiz Pixelist Join Date: Nov 2012 Posts: 3,077	http://support.toonslab.com/ Include your receipt as well.

03-21-2015	7
Hugop Banned Join Date: Aug 2013 Posts: 804	If you really caught a gralats pack and the money has been gone from your google account, you receive a message on your E-Mail which you can use as proof. E-Mailing it to Unixmad can not help you. Spoiler http://www.ripoffreport.com/r/Stepha...rorize-1060916 Spoiler http://pastebin.com/KttHbY0c Spoiler http://indiegameproducer.blogspot.co...use-abuse.html

03-22-2015	8
LwMark Registered User Join Date: Apr 2014 Location: Florida Posts: 971	Yes I have receipt for it, I actually just bought gralats again because I'm scared the spd shop was gonna close an it went through, but I never git gralats from my other transaction from the 20th. This happened to me last year an it was sooo annoying to resolve . Still waiting, going on 3days now....

03-22-2015	9
Golden Panda Registered User Join Date: Aug 2014 Posts: 279	I bet the Holiday Shop will close in 3 weeks, so dont worry CNY shop is still open i think and it has been over a month. Also the Valentines edition of the holiday shop was open for 3 weeks. As for the gralats im sure you will get them. Especially if you have that receipt.