Yeah it happend to me once too, I just went to https://play.google.com/store>my account>purchase history>report issues>I payed for the article but didn't receive them.
Got my money back within a minute and was able to just buy gralats again, yeah, you could abuse that option but I know from several friends that tried it that they had to pay back after a few weeks / Google play checked the transaction.  

Posted by Agonee

Yeah it happend to me once too, I just went to https://play.google.com/store>my account>purchase history>report issues>I payed for the article but didn't receive them.
Got my money back within a minute and was able to just buy gralats again

alright thanks, I'll try this out  

I want to kill myself
https://s12.postimg.org/hpnsz78m5/IMG_20170247_092622.jpg (Unsupported image host)  

So currently.

-I submitted at support.toonslab.com and no response.

-Sent an email and no response.

-Tried refunding via google play and it was denied

WTF I JUST WANT MY 2500 GRALATS IS IT TOO MUCH TO ASK FOR  

Posted by Sies

So currently.

-I submitted at support.toonslab.com and no response.

-Sent an email and no response.

-Tried refunding via google play and it was denied

WTF I JUST WANT MY 2500 GRALATS IS IT TOO MUCH TO ASK FOR

If you dont get them I can give you my farm of almost all reds?  

Have patience with toonslab support lol
It hasn't even been a week  

Posted by Eugeen

Have patience with toonslab support lol
It hasn't even been a week

You shouldn't have to wait more than an hour for customer support.  

Posted by MisterFace

You shouldn't have to wait more than an hour for customer support.

I wish but this isn't a fairy tail  

Posted by MisterFace

You shouldn't have to wait more than an hour for customer support.

Then why is your title Valve Enthusiast?

Compared to Valve, Graal support is god-tier, not only is Valve support horrid but they also duped an item worth over $10,000USD 59 times because how terrible they are at support.

Blizzard, Jagex, all game companies that are completely professional and still take hours if not days to reply to support issues, just two examples out of hundreds of game companies that are the same.

Factor in that Graal is heavily based on volunteer work and still the support time isn't even that bad, a majority of my tickets were handled at the same rate they would be by other game companies.

OP just copy/paste the receipt e-mail that's all they really require, don't need to have a photo of it.  

Posted by Colin

Then why is your title Valve Enthusiast?

Compared to Valve, Graal support is god-tier, not only is Valve support horrid but they also duped an item worth over $10,000USD 59 times because how terrible they are at support.

Blizzard, Jagex, all game companies that are completely professional and still take hours if not days to reply to support issues, just two examples out of hundreds of game companies that are the same.

Factor in that Graal is heavily based on volunteer work and still the support time isn't even that bad, a majority of my tickets were handled at the same rate they would be by other game companies.

OP just copy/paste the receipt e-mail that's all they really require, don't need to have a photo of it.

I said you shouldnt have to, yet you still do.  

Posted by Sies

It's been a couple days without a response, am I impatient or do they think I'm a joke

Look,it might be a glitch or maybe lag...  

Posted by MisterFace

If you dont get them I can give you my farm of almost all reds?

Thanks for offer but I'm good thanks ^^

I'll try charging back on paypal and see what happens (seriously all this just for $1)  

i got the same issue today trying to buy a 8k pack, and they took my money but didnt give me my gralats.

(trump voice)i submitted a google play refund request as well, and they also denied my request. unbelievable.(end trump voice)

seriously tho, jokes aside. this is pretty annoying. i sent an email after i submitted the refund request got denied, we'll see what happens.  

Posted by MisterFace

You shouldn't have to wait more than an hour for customer support.

In a world where someone orders 90 big macs in the drive thru and gets them instantly  

If its not working for anyone then sh** i planned on buying 10$ worth for a new head :|